EMEA People Operations Delivery

Lead the delivery of day-to-day P&C operations in the EMEA region, ensuring seamless execution across onboarding, payroll input, employment changes, documentation, and offboarding.
Line manage the EMEA P&C Operations team, supporting their development, workload management, and operational excellence.
Ensure service delivery aligns with business needs, compliance requirements, and employee experience expectations.

Group Centre of Excellence – Global Governance & Standards

Serve as the Group CoE for global P&C operations, setting and maintaining governance frameworks, standard operating procedures, and quality benchmarks across all regions.
Define global processes and templates for core P&C activities (e.g., onboarding, documentation, employee changes, policy management).
Collaborate with regional P&C leads to embed these standards, ensuring consistent execution while accommodating local compliance needs.
Monitor adherence to global governance, escalating and resolving deviations where required.

Oversight of Regional Operations & Escalations

Provide guidance and support to P&C leads in APAC and the Americas, acting as the escalation point for regional operational issues.
Facilitate knowledge sharing and best practice alignment across regions.
Lead cross-regional reviews to drive continuous improvement and operational consistency.

New Market Setups

Oversee the end-to-end setup of People & Culture operations in the new market using structured project plans and timelines.
Collaborating with legal, finance, IT, and local partners to deliver all people-related infrastructure and processes.
Track milestones, manage risks (e.g., compliance, hiring delays), and ensure all People & Culture deliverables are on time, within scope, and aligned with business launch goals.
Ensure readiness of operational processes, systems, and documentation for successful market launch.

HRIS Implementation (Project Team Member)

Act as a key contributor to the HRIS implementation project, providing operational input, testing processes, and helping to define user requirements.
Support change management and training efforts, ensuring successful system adoption across teams.
Act as a key liaison between People & Culture, business stakeholders, and technology teams to ensure smooth adoption and engagement
Post-launch, work with the system admin team to support enhancements and ensure alignment with global processes.

Data Integrity, Reporting & Compliance

Own and manage Group-wide P&C reporting, including headcount, attrition, organisational structure, workforce demographics, and other key people metrics.
Ensure data accuracy and completeness in all people systems, enabling robust analytics and reporting.
Partner with Legal and Compliance teams to uphold data privacy and employment law standards across regions.
Support regular audits and reporting obligations with accurate and timely data.

Global Mobility & Immigration:

Support the refinement and professionalisation of global mobility policies, principles, and operational practices.
Ensure compliance with legal and regulatory requirements in international assignments.
Collaborate with internal stakeholders to enhance reporting, tracking, and governance of global mobility processes.